About
Highly organized and detail-oriented Customer Service Professional with a strong foundation in client-facing roles, adept at managing multiple priorities and maintaining accurate records. Proven ability to communicate clearly and de-escalate conflicts with diverse audiences, eager to leverage certifications in service coordination, problem-solving, and call control strategies to drive client success and operational efficiency.
Work
WAKA PADDI
|Customer Service Representative
Lagos, Lagos State, Nigeria
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Summary
Manages client relationships and coordinates service delivery, leveraging strong communication and technical skills to ensure customer satisfaction and operational efficiency.
Highlights
Successfully de-escalated complex customer conflicts and built strong client relationships, contributing to enhanced account satisfaction and retention.
Optimized scheduling and multi-project tracking processes, improving timeline management and ensuring efficient service coordination for diverse client needs.
Delivered professional written and verbal correspondence, actively listening to customer concerns and articulating clear solutions to foster positive interactions.
Utilized CRM tools, service management systems, and Microsoft Office Suite to efficiently manage customer data, troubleshoot issues, and streamline service operations.
Education
Prince Abubarkar Audu University
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Bachelor
Law
Languages
English
Spanish
Certificates
Customer Service: Call Control Strategies
Issued By
N/A
Customer Service Foundations
Issued By
LinkedIn Learning
Customer Service: Problem Solving and Troubleshooting
Issued By
N/A
Communication Foundation
Issued By
N/A
Skills
Service Coordination
Service Coordination.
Good Communication skills
Good Communication skills.
Familiarity CRM Tools
Familiarity CRM Tools.
Account Management
Account Management.
Accurate record keeping
Accurate record keeping.
Inbound & Outbound Customer Support
Inbound & Outbound Customer Support.
Multichannel Communication (Phone, Email, Chat, SMS)
Multichannel Communication (Phone, Email, Chat, SMS).
Conflict Resolution & De-escalation
Conflict Resolution & De-escalation.
Technical Troubleshooting & Support
Technical Troubleshooting & Support.
Order Processing & Fulfillment
Order Processing & Fulfillment.
Customer Retention Strategies
Customer Retention Strategies.
Remote Collaboration Tools (e.g., Zoom, Teams, Slack)
Remote Collaboration Tools (e.g., Zoom, Teams, Slack).
Ticketing System Management
Ticketing System Management.